FAQ
Common questions about scope, AI capabilities and operational delivery.
What does Moura Works deliver?
We deliver custom software, applied AI and process automation for real operations, including support, backoffice and document workflows.
Is your work remote-only?
We operate from Presidente Prudente, SP, and support clients globally in remote and hybrid formats.
What is Cognix?
Cognix is an AI helpdesk product focused on ticket context, classification, prioritization and response acceleration.
Do you support image classification and computer vision projects?
Yes. We build image classification and OCR pipelines with measurable quality targets, including precision, recall and response latency.
How do you handle quality and safety in generative AI?
We combine human review in critical flows, content policies, prompt and output observability, and continuous evaluations to reduce hallucinations.
What is Docowling?
An open source framework for document processing and orchestration in generative AI pipelines.